Technology, Media and Telecoms
It is becoming increasingly difficult for businesses to differentiate themselves in the highly competitive UK telecoms sector. Rapidly changing and evolving technology, falling ARPU, increased customer churn and growing overhead costs, mean that telecoms companies must work harder than ever to win new customers, serve them efficiently, develop new products and offerings for them, and retain them.
Media consumption is changing as multiple distribution channels emerge and non-traditional competitors enter the market. Traditional media businesses are being forced to re-align their distribution channels with the on-line environment while protecting their IP and fighting off competition from new and much smaller players.
The hi-tech industry is facing increasing consolidation as it is challenged by legislators, investors, the media and the public to demonstrate that good standards of governance and corporate responsibility are being upheld. There is also a constant striving to accelerate innovation and new product delivery as well as improving standards in supply and disposal chains. The sector understands that poor performance results in lower productivity, weaker quality control and damaged reputations. This inevitably leads to reduced customer satisfaction and diminishing revenues.
Consequently there has been a drive to re-engineer supply chains, invest more cautiously in CRM processes, rethink product and service strategies and decrease organisation structures and operations. Cornwell assists clients in these areas with specialist services including:
- Competitive supply chain resilience(CSCR) – We identify the key supply chain (and wider supply network) processes and classify them in a way that links to business strategy so that vulnerability within the supply chain processes can be identified and prioritised. Improvement projects and potential scenarios can then be identified and an effective business case produced.
- Health check/review of IT processes and systems – Our consultants review IT strategy, architecture and alignment to business efficiency and effectiveness including benchmarking against recognised standards of best practice.
- Business/IT Function outsourcing advice – This involves assessment of the business function outsourcing opportunity viability of forming an outsourcing relationship. Cornwell consultants assist with the selection and implementation, including the structure of service level agreements and provide help in subsequent management of the outsourcing arrangement. Health checks and reviews of existing arrangements are also available.
For further information please click here to complete an Information Request Form.
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